Privacy Policy

We may collect the following types of information:

• Personal Identification Information: Name, phone number, email address, date of birth, and gender — provided voluntarily when you book a consultation or fill out a contact form.
• Health Information: Skin type, medical history, allergies, and treatment preferences — collected to personalise your care plan. This information is handled with the highest level of confidentiality.
• Device & Usage Data: IP address, browser type, pages visited, time spent on pages — collected automatically through cookies and analytics tools.
• Communication Records: Records of interactions with our team via phone, email, or WhatsApp, used to improve service quality.

We use the information we collect to:

• Schedule, confirm, and manage your appointments
• Personalise treatment plans and skincare recommendations
• Send appointment reminders and follow-up care instructions
• Respond to your enquiries and provide customer support
• Send promotional offers, updates, and newsletters (only with your consent)
• Improve our website, services, and user experience
• Comply with applicable legal and regulatory obligations

We implement industry-standard security measures to protect your personal and health data, including SSL encryption, secure servers, and restricted staff access. Health information is stored separately and accessible only to licensed clinical staff involved in your care.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised access to your information.

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: Trusted third-party vendors (e.g., appointment management software, SMS/email platforms) who assist in operating our services, bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred — you will be notified before this occurs.

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small files stored on your device. You can instruct your browser to refuse cookies, though this may limit some functionality of our website.

We use:

• Essential Cookies: Required for the website to function correctly.
• Analytics Cookies: To understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: To serve relevant advertisements and track campaign effectiveness.

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at lethiacares@gmail.com.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Health records are retained in accordance with applicable medical record retention regulations. When data is no longer needed, it is securely deleted or anonymised.

Our website may contain links to third-party websites (e.g., Google Reviews, social media platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately so we can remove it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: